Terms of Service

Effective Date: December 15, 2024

Last Updated: December 15, 2024

1. Acceptance of Terms

By accessing or using Meta Ads Analytics ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Meta Ads Analytics is a SaaS platform that provides analytics, reporting, and management tools for Meta (Facebook/Instagram) advertising campaigns. Our service integrates with Meta's advertising APIs to deliver insights and automation capabilities.

3. Account Registration and Security

3.1 Account Creation

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must have legitimate access to the Meta advertising accounts you connect
  • One account per user; multiple accounts may result in suspension

3.2 Account Security

  • You are responsible for all activities under your account
  • Notify us immediately of unauthorized account access
  • Use strong passwords and enable two-factor authentication when available
  • Do not share your account credentials with third parties

4. Acceptable Use Policy

4.1 Permitted Uses

  • Analyze and manage your legitimate Meta advertising campaigns
  • Generate reports and insights for business purposes
  • Use our API in accordance with rate limits and guidelines
  • Access data from Meta accounts you own or have authorized access to

4.2 Prohibited Uses

  • Violate Meta's Terms of Service or Advertising Policies
  • Access data from accounts without proper authorization
  • Attempt to reverse engineer, hack, or compromise our service
  • Use the service for illegal, fraudulent, or harmful activities
  • Spam, harass, or abuse other users or our support team
  • Resell or redistribute our service without written permission

5. Data and Privacy

5.1 Your Data

  • You retain ownership of your advertising data and business information
  • We access Meta data only with your explicit consent through OAuth
  • You can revoke access and request data deletion at any time
  • We do not sell, rent, or share your data with third parties for marketing

5.2 Data Processing

  • We process your data to provide analytics and insights
  • We may aggregate anonymous data for service improvement
  • We comply with GDPR, CCPA, and other applicable privacy laws
  • See our Privacy Policy for detailed information on data handling

6. Subscription and Billing

6.1 Subscription Plans

  • Various subscription tiers with different features and limits
  • Billing occurs monthly or annually based on your selected plan
  • Prices may change with 30 days notice to existing subscribers
  • Free trials may be offered with automatic conversion to paid plans

6.2 Payment Terms

  • Payments are processed through secure third-party payment processors
  • All fees are non-refundable except as required by law
  • Failed payments may result in service suspension
  • You are responsible for applicable taxes

7. Service Availability and Support

7.1 Service Level

  • We strive for 99.9% uptime but do not guarantee uninterrupted service
  • Scheduled maintenance will be announced in advance when possible
  • We may temporarily suspend service for security or technical reasons

7.2 Support

  • Email support is available for all paid subscribers
  • Response times vary by subscription tier
  • We provide documentation and self-help resources

8. Intellectual Property

8.1 Our Rights

  • We own all rights to our service, software, and documentation
  • Our trademarks and branding are protected intellectual property
  • You may not copy, modify, or create derivative works of our service

8.2 Your Rights

  • You retain all rights to your business data and content
  • You grant us limited rights to process your data for service delivery
  • You may use our service according to these Terms

9. Termination

9.1 Termination by You

  • You may cancel your subscription at any time
  • Cancellation takes effect at the end of your current billing period
  • You can request data export before termination

9.2 Termination by Us

  • We may terminate accounts for violation of these Terms
  • We may suspend service for non-payment
  • We provide reasonable notice except for security violations

10. Disclaimers and Limitations

10.1 Service Disclaimer

  • Our service is provided "as is" without warranties of any kind
  • We do not guarantee accuracy of Meta advertising data
  • We are not responsible for Meta platform changes or outages
  • Use of our service is at your own risk

10.2 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data, or business opportunities, even if advised of the possibility of such damages.

11. Indemnification

You agree to defend, indemnify, and hold us harmless from any claims, damages, or expenses arising from your use of our service, violation of these Terms, or infringement of any third-party rights.

12. Governing Law and Disputes

  • These Terms are governed by the laws of [Your Jurisdiction]
  • Disputes will be resolved through binding arbitration when possible
  • You agree to resolve disputes individually, not as part of a class action

13. Changes to Terms

We may modify these Terms at any time. We will notify users of significant changes via email or through our platform. Continued use after changes constitutes acceptance of the new Terms.

14. Contact Information

For questions about these Terms of Service, please contact us:

Email: legal@metaadsanalytics.com

Address: [Your Business Address]

Business Hours: Monday-Friday, 9:00 AM - 5:00 PM

Note: By using Meta Ads Analytics, you also agree to comply with Meta's Terms of Service and Advertising Policies. Our service is designed to help you succeed within Meta's guidelines.